EO Headquarters

Our E&O HQ provides insight, guidance, and resources enabling ethical business practices and claim avoidance. Stay on top of the latest news, trends, & compliance at our E&O Headquarters sponsored by National Ethics Association. For more resources visit our sponsor’s Consumer Hub & Ethics Center pages.

Social Security Planning: The Business Case

Posted by: karena ortiz on January 13, 2016

Social Security planning experts have also begun to use the “F” and “L” words—i.e., “fiduciary” and “liability.” They suggest advisors may have a fiduciary obligation to provide Social Security planning in order to select a claiming strategy that produces an optimal payout. If you don’t do this, they add, you may be facing a legal […]

How to Build an Ethical, Effective Online Presence

Posted by: karena ortiz on January 11, 2016

If you are genuinely interested in building your business through your online presence, there are a number of steps you need to take. Some are pretty basic and straightforward while others are a little deeper. For instance, it is understood that you need to keep strong, potentially controversial opinions and inappropriate images off of Facebook, […]

Four Ways to Get P/C Prospects through the Sales Process

Posted by: EOForLess on January 8, 2016

In the property-casualty insurance business, the focus is on acquiring new customers through effective marketing and sales. No doubt these tasks are important. But equally important are efforts not to lose prospects once they are in the new-business pipeline. To this end, PropertyCasualty360.com recently published an article entitled, “Here are 4 Ways You Lose Potential […]

If You Cold Call, Get Warm and Cozy with the Rules

Posted by: karena ortiz on January 6, 2016

If you or people you hire engage in cold calling to generate leads and set appointments, are you doing a good job of making sure approved procedures are continually being followed? If not, you risk running afoul of state or federal Do-Not-Call laws. Such was the case recently for California-based Farmers Insurance Exchange, Truck Insurance […]

Policy Lapses Could Prove Costly to Agents

Posted by: karena ortiz on January 4, 2016

An insurance broker in Louisiana is being sued by a widow who claims her husband was not properly notified when it was time to renew his policy, which ended up lapsing before his death. This real-life case, reported in the Oct. 8, 2015 Louisiana Record, brings up a fundamental question about whether or not the agent […]

Tired of the Fiduciary Debate? Consider Adopting This One-Page Oath

Posted by: karena ortiz on December 29, 2015

You operate under an insurance or securities license. You believe in operating your business ethically and in compliance with all applicable laws and regulations. And while you may not fully agree with the impending application of a fiduciary standard for advisors who sell or service retirement plans, you just want the whole debate to be […]

10 Ways to Protect Your Business Against Internet Vigilantes

Posted by: karena ortiz on December 10, 2015

Facebook teems with people angry about their bad restaurant meals or a fellow citizen’s sloppy driving. Before the advent of social media, they may have simply left a penny for a tip or shaken their fist at the errant driver. Today, however, they dump their anger directly onto the Internet. Lucky us! Welcome to the […]

Don’t Let Your Sales Die Online: Nine Essential Strategies

Posted by: EOForLess on December 9, 2015

Have you ever received a positive response to your proposed solution (and the company that offers it) only to have your prospect insist on checking out your recommendation on the Internet? What do you do? If you think that sighing in frustration is your only choice, think again. The better solution: anticipate early on that […]

How to Reconcile Good E&O Practices with Selling P/C Insurance

Posted by: EOForLess on December 2, 2015

By Chris Burand Join the club. Between one set of E&O experts telling you one thing and another advising you to take a different course and marketing experts advising a third path, what’s a good but confused agent to do? I see and hear this: First, one set of E&O experts, usually attorneys, advise agents […]

23 Quick RIA Compliance Tips

Posted by: EOForLess on November 30, 2015

By Cindi R. Hill, CFP, IACCP At the NAPFA Conference earlier this month I gave a presentation on compliance.  I was unaware that in the back of the room Samantha Allen, a reporter for Financial Planning magazine, was taking notes.  Below are the tips she posted on the Financial Planning magazine website after my talk. Form ADV […]